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Most people have a few questions before their first escape room experience. Below, we’ve listed a few that we encounter most often.
Please don’t hesitate to contact us with questions, concerns or just to chat about which escape room you should try next.

Will I be playing with other participants?

Unless you book the entire room, you may be paired with other players.

How do I book multiple participants at the same time?

Simply select the number of players you will be bringing in the drop down menu at the top of the booking page.

Am I really going to be “locked” in a room?

Yes and no. You will be in a room with a locked door, but every door is equipped with an exit button. Should you feel the need to leave the room, you are welcome to do so at any time.

How early should I arrive for my game?

Please arrive at least 15 minutes prior to your game start time. Games will begin exactly at their start times and being late might cause you to have less than sixty minutes to play.

How much do your games cost?

Games are $31.99 per person plus tax.

How do I pay?

All games are paid online at the time of booking.

What is your cancellation policy?

We understand that plans change, so reservations can be cancelled up to 48 hours before your game for a full refund! Give us a call or click “Manage This Booking” in your confirmation email to cancel.

Can I reschedule?

Absolutely! Give us a call anytime before your reservation or click “Manage This Booking” in your confirmation email to reschedule your game.

Do you have parking?

For our East Iris Drive location, free parking is limited, so we strongly recommend carpooling (510 East Iris Drive, Unit D, Nashville, TN 37204).

For our 3rd Avenue North location, paid parking is available adjacent to and across the street from our building (162 3rd Avenue North, Nashville, TN 37201).

We’ve also partnered with our friends atto offer exclusive ride discounts for our amazing gamers!

New to Lyft?

– Get $5 off your first ride to or from our East Iris Location at or download the app and enter code EscapeBH

– Get $5 off your first ride to or from our 3rd Ave Location at or download the app and enter code EscapeDT

Already Have Lyft?

– Save 10% on a ride to or from either location by entering code TEG10 on the app

Is there an age limit?

We recommend our games for ages 13 and up. We do allow younger players, but some of the game content may be too difficult for them. An adult, 18 or older, must participate with anyone that is 14 and under. Also, any participants under the age of 18 will need an adult to sign their waiver.

Can you accommodate large parties or corporate events?

Absolutely! We love hosting large parties and corporate events. We have a full-time team dedicated to helping coordinate all of the details for you. You can reach our Guest Experience team by calling (615) 878-3995, emailing [email protected], or through our live chat below (available 9am-5pm Mon-Fri).

How long is each game?

Each game is designed for one hour of intense fun! Plan to spend 15 minutes prior to each game preparing and briefing for your mission, and 15 minutes after each game to debrief and take photos.

Are your games wheelchair accessible?

Please give us a call at (615) 878-3995 and we will help you select the best game room for your team.

Please note that at our East Iris Drive location, the following game rooms are only accessible by stairs: Special Ops, Playground, and Mission: Mars.

Can we bring food or drink into the games?

We ask that no food or drink is taken into the game rooms. Alcohol is strictly prohibited on our premises.

What is The Escape Game Nashville?

You’ve probably spent countless hours in front of a screen watching a hero save the world, solve a mystery, plan a prison break or repair a spaceship to return home. Now it’s your turn! The Escape Game offers an escape from ordinary life that allows you to live out the stories you love. Here’s how it works: You and your team are locked in a room and have one hour to complete a mission and escape. Escaping will require teamwork, quick thinking, determination and a sense of urgency! From the moment you step into your game, you’ll be totally immersed in our world.

For a more visual explanation, check out our experience video here.


Three ways to contact us

Call Us Call Us AVAILABLE 9AM - 10PM CT (615) 647-8229
Email Us EMAIL US [email protected] AVAILABLE 9AM - 5PM CT MON - FRI EMAIL US NOW